Privacy Policy
Welcome to Suzzi Homes.
We attach great importance to your privacy and personal information security. This Privacy Policy is designed to help you understand how we collect, use, store and protect your personal information when you visit this website, browse products or make purchases.
By accessing or using the website of Suzzi Homes (hereinafter referred to as "this website"), you agree to the contents of this policy. Please read and understand the following terms carefully before using our services.
I. Information We Have Collected
To provide you with a better shopping experience, we may collect the following types of information:
The information you voluntarily provided
When you register, place an order, fill out a contact form or subscribe to our email on the website, we may collect:
Name, delivery address, email address, telephone number;
Payment information (processed only through a secure payment platform; we do not directly store your credit card information);
Order details, messages or after-sales communication records.
Automatically collected information
When you visit this website, our system will automatically collect certain technical data to optimize website functions and security, such as:
IP address, browser type, operating system, access time;
Website usage data such as access sources, browsing behaviors, and click records;
Preference information collected by Cookies and similar technologies.
Information from third-party sources
If you log in or make a purchase through third-party platforms such as AliExpress, Etsy, Shopify, Facebook, or Google, we may obtain necessary order and account information from these platforms to complete transactions and customer service.
Ii. How do we use Your Information
The personal information collected by Suzzi Homes will be strictly used for the following legitimate purposes:
Order processing and delivery
Used for order confirmation, shipment, logistics tracking and after-sales service;
Used to contact you to confirm or update order information.
Customer support and communication
To answer your inquiries, return and exchange requests or other after-sales issues;
Send you service notifications, shipping status or important update information.
Website optimization and user experience improvement
Analyze website traffic and user behavior to enhance the browsing experience;
Improve product design and content layout.
Marketing and Promotion (with your consent)
Send you emails about new product launches, discount activities or brand information;
You can click the "Unsubscribe" link at the bottom of the email at any time to stop receiving it.
Comply with legal and regulatory requirements
When necessary, we will disclose information in accordance with laws, regulations or government requirements (such as tax filings or judicial investigations).
Iii. Cookies and Tracking Technology
We use Cookies (small text files) to enhance website performance and personalize your experience.
Cookies can help us
Remember your login information and the contents of your shopping cart;
Understand your browsing preferences and thereby recommend products that better match your interests;
Analyze traffic to improve website structure and service quality.
You can choose to reject Cookies in your browser Settings, but this may cause some functions of the website to fail to work properly.
Iv. Information Storage and Security
Information storage
Your personal data will be securely stored on our protected servers.
Data storage locations may be in different countries (such as the United States, the European Union or China), but we will ensure that data transmission complies with relevant privacy regulations (such as GDPR).
Safety protection measures
We adopt multi-layer encryption, firewalls and access control measures to prevent information from being accessed, used or disclosed without authorization.
All payment data is processed through secure third-party payment channels such as PayPal, Stripe, and AliPay.
We will not keep your complete credit card information.
Data retention time
We will only retain your information for the period necessary to achieve the purpose of collection.
Once the information is no longer needed, we will safely delete it or anonymize it.
V. Information Sharing and Disclosure
We will never sell your personal information.
Your information may only be shared under the following circumstances:
To fulfill the order
Share necessary receiving and distribution information with logistics companies and warehousing service providers;
Share transaction information with payment institutions to complete payments.
With partners
Work with website hosting, marketing Analytics and customer service providers (such as Shopify, Google Analytics, Meta Ads) to enhance the user experience.
All partners are required to sign data protection agreements to ensure information security.
Legal obligation
Under the requirements of government authorities or laws, in order to comply with the law, enforce contracts or protect legitimate rights and interests, we may disclose relevant information in accordance with the law.
Vi. Your Rights
According to relevant laws and regulations, you have the following rights:
Access right: You may request to view the personal information we have saved at any time.
Right to correction: If your information is incorrect, you can contact us for modification.
Right to deletion: You may request the deletion of your account and data without violating legal obligations.
Right to withdraw consent: You can withdraw your previous authorization for marketing emails or Cookies at any time.
Data portability right: You may request us to provide a copy of your information for transfer to other services.
If you wish to exercise the above rights, please contact us by email
📧 service@suzziehomes.com
We will reply to and handle your request within 7 working days.
Vii. Minor users
Suzzi Homes does not provide services for children under the age of 16.
If we discover that we have mistakenly collected personal information of minors, we will immediately delete the relevant data.
Viii. Third-party Links
Our website may contain links to other websites or platforms (such as social media or payment pages).
Please note: The privacy policies of these websites have nothing to do with Suzzi Homes. We recommend that you read their policies carefully before visiting.
Ix. Privacy Policy Update
We may update this Privacy Policy from time to time to reflect changes in laws, technological advancements or business adjustments.
The updated policy will be posted on this page with the "Last Updated Date" noted.
If any policy changes involve significant content, we will notify you via email or announcement.
X. Contact Us
If you have any questions, comments or complaints regarding this Privacy Policy or the protection of your personal information, please contact us
📧 Email: order@suzziehomes.org
We promise to protect your privacy and trust with the most rigorous, transparent and responsible attitude.
Last updated date: October 14, 2023
Thank you for trusting Suzzi Homes --
Let the warmth of nature and craftsmanship not only blend into your home but also extend to every reassuring shopping experience.